1. What this page is
1.1 This Disclaimer applies to the My Humdum website at www.myhumdum.com, any application we publish, and all services, features and content offered through them (together, the “Platform”), operated by My Humdum Private Limited, CIN U63122MH2026PTC474555, registered office 6th Floor, WeWork Spectrum Tower, Building No. 11, Chincholi Bunder Road, Malad (West), Mumbai 400064, Maharashtra, India (“My Humdum”, “we”, “us”, “our”).
1.2 It forms part of, and is to be read with, our Terms of Use and Service Agreement, in particular clauses 26, 27 and 28. Words defined there have the same meaning here. Nothing on this page reduces any right you have as a consumer under the Consumer Protection Act, 2019.
2. What My Humdum is
2.1 My Humdum is a verification first introduction and matchmaking facilitation platform for adults in India who are seeking marriage. We verify the people on it, we help you describe who you are and who you are looking for, and we introduce you to people who fit both sides’ stated preferences.
2.2 What happens after the introduction is between you and the other person.
3. What My Humdum is not
My Humdum is not:
- a marriage bureau, a broker, an agent or a matchmaker acting for a fee;
- an investigation, background screening or due diligence agency;
- a criminal record checking service;
- a document examiner or a forensic authority;
- a legal adviser, a financial adviser, a tax adviser, a medical, genetic or psychological adviser, an astrologer or a counsellor;
- a guarantor of any Member’s identity beyond the specific checks stated on that Member’s profile; or
- a party to any conversation, meeting, courtship, engagement, relationship or marriage formed through the Platform.
4. No guarantee of outcome
4.1 We do not promise, guarantee or warrant that you will find a partner, receive any particular number of introductions, receive a reply to any request, be accepted by anyone, or marry.
4.2 The number of introductions available on any day depends on the Members who are on the Platform at that time, on their own stated preferences, and on their own choices. On a given day there may be fewer than the number associated with your Membership, or none. This is not a failure of the Service and it is not a breach of our Terms.
4.3 Match Scores, Kundali indications, daily introductions and search results are informational suggestions for your own consideration. They are not advice, an endorsement, a recommendation or a prediction, and they must not be relied on as the basis for any decision.
4.4 A Match Score is an internal estimate produced from stated preferences and profile data. It does not measure attraction, character, compatibility in life, or the likelihood of a successful marriage.
4.5 Guna milan indications are shown only where both Members have separately opted in, and are provided for cultural and informational interest only. We make no representation that astrological matching predicts anything about a relationship.
5. Information presented by Members
This clause is important.
5.1 The great majority of the content on the Platform is created by Members, not by us. Profiles, photographs, notes, messages and Community posts are the statements of the Members who wrote them.
5.2 We take the precautions described in our Terms and our Safety Guidelines. We verify identity, and we verify such further categories as we expressly state on a profile. We do not, and cannot, verify the truth of every statement a Member makes about their family, intentions, character, health, finances, relationships or circumstances.
5.3 We do not accept any legal responsibility or risk arising from information that is wrong, inaccurate, incomplete, out of date or misleading and that has been presented by any Member, nor for any decision you take, or refrain from taking, on the basis of it.
5.4 We do not accept legal responsibility for the veracity of any document submitted to us by a Member. We review documents with reasonable care, but we are not a forensic examiner, and a document that has been forged, altered or obtained by fraud may pass a reasonable review. Where we discover a forgery we close the account, retain the evidence and may report the matter to the police.
5.5 You must use your own judgement, ask your own questions and make your own enquiries before taking any decision, including a decision to share your number, to meet, to introduce families, or to marry.
6. What a verification badge means
6.1 A verification badge confirms that a specified document or check was completed, in a specified category.
6.2 A badge is not:
- a character certificate;
- a criminal record check, unless we have expressly stated on that profile or feature that a criminal record check was performed;
- a credit check, a health check or a genetic screening;
- a confirmation that the Member’s other, unverified statements are true; or
- an assurance of any Member’s honesty, intentions, finances, family circumstances or suitability for you.
6.3 We do not conduct criminal record checks on Members. The absence of a warning on a profile does not mean that the person has been screened for criminal history.
7. Conduct of Members
7.1 We are not responsible for the identity, intentions, honesty, character, conduct, health, finances, family circumstances, marital history or behaviour of any Member, whether on the Platform, in messages, on a call, in person, or after the two of you have moved off the Platform.
7.2 We are not a party to, and accept no responsibility for, any relationship, engagement, marriage, breakdown of a marriage, financial arrangement, family dispute, or any other dispute between Members or their families, whether it began on the Platform or elsewhere.
7.3 Once a conversation moves off the Platform, to another application, to a telephone call, or to a meeting in person, we can neither observe it nor protect it.
7.4 Our Terms prohibit screenshotting, downloading, copying, scraping and republishing another Member’s photographs, details or messages, and we act on reports of it. A prohibition is a rule, not a technical impossibility. We cannot guarantee that another person will obey it, and we cannot recover information that another person has already saved, written down or memorised.
8. The Platform itself
8.1 The Platform and the Services are provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non infringement, and uninterrupted or error free operation.
8.2 We do not warrant that the Platform will be available without interruption, that it will be free of errors or defects, that defects will be corrected, or that the Platform or the servers that make it available are free of harmful components.
8.3 We are not responsible for interruptions, delays, data loss, transmission failures or security incidents caused by telecommunication networks, internet service providers, your own device, third party software, payment gateways, or any event beyond our reasonable control.
8.4 We may change, tune, suspend, withdraw or replace any feature of the Platform, including how matching works, in order to improve it or for operational, legal or safety reasons.
8.5 No system, and no transmission over the internet or a mobile network, can be guaranteed to be completely secure. We implement reasonable security safeguards, described in our Privacy Policy, but we do not warrant absolute security.
9. Third party content and links
9.1 Any third party website, application or service linked from or referred to on the Platform is provided for convenience only. We do not endorse it, we do not control it, and we are not responsible for its content, its availability, its accuracy or its handling of your data.
9.2 Where you use a social login, a payment gateway, a messaging application or any other third party service in connection with the Platform, that provider’s own terms and privacy policy govern it. We are not bound by them and we are not responsible for them.
9.3 Where you have yourself placed information in the public domain, on a social media platform or elsewhere, and a third party finds and misuses it, that misuse is not attributable to us.
10. No professional advice
10.1 Nothing on the Platform, including in the Community, in our guidance pages, in our Safety Guidelines or in any communication from us, constitutes legal, financial, tax, medical, psychological, astrological or professional advice of any kind.
10.2 Content posted by Members in the Community is the opinion of the Member who posted it. It is not our opinion and we do not endorse it. Members are prohibited from presenting medical, legal or financial advice as professional advice.
10.3 Please take your own professional advice before acting on anything you read here.
11. Our status as an intermediary
11.1 We are an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000. We do not initiate the transmission of Member content, select the receiver of it, or modify the information contained in it, and we claim the protection available under section 79 of that Act and the rules made under it.
11.2 We may monitor, screen or review content and account activity, but we are not obliged to do so, and our not having detected something is not a waiver of any right and does not create a duty to detect it in future.
12. Limitation of liability
12.1 Our liability is limited as set out in clause 27 of our Terms of Use, which you should read in full.
12.2 Nothing in this Disclaimer or in our Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by our negligence, or your rights as a consumer under the Consumer Protection Act, 2019.
13. Reporting and grievances
13.1 If you have a concern about a Member, content or conduct on the Platform, report it to us at safety@myhumdum.com or use the report option on the profile, message or post.
13.2 Our Grievance Officer, appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, is Sourabh Surage, reachable at grievance@myhumdum.com and +91 70213 95589, 10:00 to 18:00 IST, Monday to Friday, at 6th Floor, WeWork Spectrum Tower, Building No. 11, Chincholi Bunder Road, Malad (West), Mumbai 400064, Maharashtra, India. We acknowledge within 24 hours and dispose of a grievance within 15 days.
14. Governing law
14.1 This Disclaimer is governed by the laws of India and is subject to clause 31 of our Terms of Use.